I was digging around the bowels of FlyerTalk the other day, looking for some help with the schedule change policy at British Airways, when I found this little tool.
It’s known that the North American British Airways call center has fairly long wait times and can be… less than helpful. So typically I’ll call the North American call center first, and if the wait seems too long or the agent isn’t being very helpful. I’ll go and call another region. But it’s a tedious process to guess which offices might be open in each time zone.