A short and sweet post, something to file away for future reference in case you ever find yourself in a similar situation. This post is for you if you’re wondering:
- Can I get into a Priority Pass lounge if I don’t have my card?
- Will Priority Pass lounges accept just a card number if I don’t have a digital pass or physical card?
- What should I do if I can’t find my Priority Pass card and don’t have enough time to request a new one?
- Can I get my Priority Pass card number before it arrives in the mail?
A couple months ago, my mother was coming back to the US from an extended trip to Taiwan. However, she did not have a Priority Pass card on her. I also could not find it anywhere in the house, and we had never logged in online or in the app, so there was no record of it anywhere.
So I tried to call Priority Pass for it. They asked which card it was from, and I said it was from the Chase Ritz Carlton. They said I had to call Chase, so I called Chase, who then transferred me to the Card Benefit Services and also gave me their direct phone number for future reference.
Chase Card Benefit Services
(for obtaining your Priority Pass card number)1-866-263-4292
Open 24/7
They verified cardholder information and then read out the Priority Pass card number and expiration date over the phone. You can probably now add the digital pass to your phone to get a QR code, but I think that was too much trouble for my mother.
She provided the written card number to the lounge agents and had no issues accessing the delicious TPE lounges!
Ok, now I can finally get this post-it note off my desk…hope this info helps someone out there who might be searching for the same thing and saves you a couple extra calls!