Apologies to Julian at FrequentMiler for swiping the name of his column, but I actually didn’t know this existed until I accidentally found it today.
Secure chat is good for a lot of things, in particular confirming your eligibility for various offers or performing account maintenance without having to sit on the phone for a long time. Even if you’re someone who enjoys hold music (no, really; these people exist), having a paper trail is really useful in ensuring you get your promised benefits (this has saved me with both Citi and Bank of America).
Here’s how to get it to appear:
- Go to the ‘Contact Us’ page.
- If an agent is available, you’ll see a chat bubble.
Contact page with secure chat option
- If not, you will see a blank space; this just means you’ll have to wait a bit until someone becomes available.
Contact page without secure chat option
I haven’t yet had the need or opportunity to test what the agents can do, but if you have any experiences, let us know in the comments!
Skip to 11:36 to hear about the mysterious case of a man who likes hold music:
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